Refund Policy
Overview & Commitment
At Adult IPTV, we strive to deliver the highest quality streaming experience with unmatched reliability. We understand that sometimes technical difficulties may arise or the service might not meet your specific network environment.
We believe in transparent, fair business practices. Our 7-Day Money-Back Guarantee ensures that if our technical team cannot resolve an issue affecting your service within the first week of your subscription, you are entitled to a refund.
Refund Eligibility
You may request a full or partial refund under the following circumstances:
- Unresolved Technical Issues: If you experience continuous buffering, channel downtime, or server unavailability that our support team cannot fix within 72 hours.
- Account Activation Failure: If you paid for a subscription but never received your login credentials or M3U link, and our team is unable to activate your account.
- Duplicate Charges: If you were accidentally billed twice for the same subscription period.
Non-Refundable Cases
To prevent abuse of our service, refunds will not be issued under the following conditions:
- Internet Speed Issues: We are not responsible for buffering caused by slow internet connections, ISP throttling, or Wi-Fi drops on your end. A minimum of 30 Mbps is required.
- Incompatible Devices: If you fail to verify that your device or application supports IPTV before purchasing.
- Change of Mind: We do not offer refunds simply because you changed your mind or found an alternative service after successful activation.
- Setup Reluctance: If you refuse to follow the setup instructions provided by our support team or refuse to use the recommended apps (like IMPlayer, Tivimate, or Smarters).
- TOS Violations: Accounts suspended for restreaming, sharing credentials, or violating our terms of service are not eligible for a refund.
Pro Tip: We always recommend testing our service with a shorter plan or a trial before committing to a 6-month or 12-month subscription to ensure full compatibility with your network.
The Refund Process & Timeline
If you believe you meet the eligibility criteria, please follow the steps below. Once a refund is approved by our billing department, it typically takes 5 to 7 business days for the funds to appear in your bank account or cryptocurrency wallet, depending on your payment method.
- Step 1: Contact our support team via email or WhatsApp to report your issue.
- Step 2: Allow our technicians up to 48 hours to troubleshoot and resolve the problem.
- Step 3: If the issue cannot be resolved, submit the formal refund request form below.
Submit a Refund Request
Please fill out the form below with your account details and the reason for your refund request. Our billing team will review your submission and get back to you within 24 hours.
Refund Request Form
Please ensure your account email is correct so we can locate your subscription.